Every order is packed by hand in Kuala Lumpur and sent with tracking. Here is everything you need to know about getting your order to you.
Where we ship
- Sealed products and accessories: anywhere in Malaysia.
- Private Sale graded cards: Malaysia and worldwide, tracked and insured, with shipping included.
Shipping fees in Malaysia
| Destination | Fee | Delivery time |
|---|---|---|
| West Malaysia | RM10 for orders up to 5kg | About 2 working days |
| East Malaysia (Sabah, Sarawak, Labuan) | RM30 for orders up to 2kg | About 7 working days |
Heavier orders are charged by weight, and checkout works out the fee for you. In West Malaysia, orders over 5kg start at RM22 for 6kg and go up by RM2 for each extra kilo. In East Malaysia, orders over 2kg start at RM31 (Sarawak) or RM33 (Sabah and Labuan) for 2.5kg and go up by RM6 for each extra half kilo. For orders over 24kg in West Malaysia or 11.5kg in East Malaysia, WhatsApp us for a quote.
A booster box weighs about 300g, so most orders of up to 10 boxes ship to West Malaysia for RM10.
Private Sale graded cards
Shipping is included, in Malaysia and worldwide. Every slab travels by express courier, fully tracked and insured, at no extra cost to you. Your Pokely specialist confirms the insured value with you before dispatch. Any import duties or taxes charged in your country are paid by you.
White glove delivery. For complete peace of mind, a Pokely specialist can hand-deliver your slab to you in person. You only cover the specialist's return flight. Ask your Pokely specialist to arrange it when you reserve.
When your order ships
- In-stock items ship within 3 working days of payment.
- Bank transfer and DuitNow orders ship once we confirm your payment. Orders left unpaid for 48 hours are cancelled.
- Preorders ship once stock arrives in Malaysia and the balance is paid. See Preorders & Deposits.
Working days are Monday to Friday, excluding Malaysian public holidays. We'll send you a tracking number once your parcel is on its way.
How we pack
Sealed products are bubble-wrapped and double-boxed. Graded cards are packed in protective sleeves and rigid padding. We take every care, but light scuffs, small tears or dented corners on the outer shrink-wrap or box can still happen in transit. These do not affect the sealed contents and are not treated as defects.
Self-collection
Choose Pickup at checkout to collect your order at Bloomsvale Shopping Gallery, No. 137 Jalan Puchong, 58200 Kuala Lumpur. We'll WhatsApp you when it's ready to arrange a time. Any remaining balance can be paid when you collect.
Check your parcel when it arrives
We recommend recording a video while you open your parcel. If you received the wrong item, message us with your order number and photos so we can sort it out. See Returns & Refunds.
Lost or delayed parcels
If your tracking hasn't moved for 5 working days, or a parcel marked delivered hasn't reached you, contact us and we'll open a claim with the courier. If the courier confirms the parcel is lost, we'll send a replacement or give you a full refund.
Need it faster?
Message us on WhatsApp 013-789 1216 or Instagram and we'll do our best to speed it up.