Sealed Pokémon products hold their value only while they stay untouched, so every sale is final. We don't offer returns, exchanges or refunds for change of mind.
When we'll make it right
We'll arrange a return and refund in two situations:
- We sent the wrong item. What arrived isn't what you ordered.
- Your parcel went missing on its way to you.
If either happens, WhatsApp us on 013-789 1216 or message us on Instagram with your order number, and we'll sort it out.
Minor shipping wear
While we take every precaution to make sure your items arrive in good condition, minor tears or dents may occur due to shipping conditions beyond our control, especially on sealed products shipped without an acrylic case. Minor tears or dents are not treated as defects and are not eligible for an exchange or refund.
Want extra protection? Add an acrylic display case to your order.
Condition of returned items
Anything sent back to us must be unused, still sealed and in its original packaging. If an item comes back opened, used or damaged after delivery, we can decline the refund or exchange.
Other refund requests
Outside the two situations above, refunds are at our discretion and considered one case at a time. If we approve one, a 3% payment processing fee is deducted from the amount refunded. This fee never applies to refunds for a wrong item or a lost parcel.
Preorders
Preorder deposits and cancellations follow our Preorders & Deposits policy.